Help in context: an admin drops a Help button onto record pages, app pages, the utility bar, or communities, and a click shows only the articles that apply to that page.
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Digadop Help
Salesforce-native in-app help
In-app help that lives inside Salesforce.
Digadop Help puts guidance and documentation directly inside Salesforce, matched to the page each user is on, so they get answers in context instead of leaving the app or filing a ticket.
How it works
From install to answers in context
What it does
Key capabilities
Author once, deliver everywhere: content is written in a web admin portal and reused across every Salesforce context it applies to, so one edit updates it everywhere.
Multiple content formats: rich-text articles, videos with inline playback, documents and images, external links, section dividers, and quiz-style knowledge checks.
Precise targeting by object, record type, profile, app, page, and interface (Lightning, Classic, or community), most-specific-first, so different users see different help on the same record.
A browsable Help Center plus search across titles, descriptions, and assigned context, ranked by where the match was found and scoped to what each user may see (full article-body search ships with the current release).
Version history with non-destructive restore: every edit is archived with who and when, a "used on" view shows everywhere an item appears, and you can roll back to any past version.
Scheduling and draft layouts: publish and expire windows, and a draft-to-published lifecycle so authors arrange help safely before it goes live.
Cross-org promotion: deploy content, layouts, files, and assignments from one org to another (sandbox to production) with a preview-then-deploy review and an item-by-item audit trail.
An in-app AI help assistant that answers product and how-to questions with cited sources (rolling out).
Who it is for: Salesforce admins and the end users they support who want answers in context on the page, not in a separate manual or a ticket queue.
In context
The right help, on the page they are on
PageA rep opens an Opportunity record
- Help panel showsOnly the articles assigned to this object, record type, and their profile.
- FormatsA short how-to, a 90-second video, and a linked policy doc.
- No ticketThey get the answer in place, without leaving Salesforce.
- Behind the scenesOne article, authored once, appears on every page it is assigned to.
Illustrative example. Digadop Help is read-only to your org apart from a one-time provisioning record: no triggers, no automation, and no changes to your data.
Maturity
What is live, and what is coming
Available now
- The in-Salesforce help component, contextual targeting, and all the content types.
- The authoring portal, reusable layouts and assignments, version history with restore, scheduling, and draft layouts.
- Cross-org promotion (preview then deploy) and the Help Center with ranked search.
- Org-wide zero-login viewing for internal users, with per-user Salesforce sign-in for editing, administration, and community users.
- Read-only to your org apart from a one-time provisioning record: no triggers, no automation, and no changes to your business data. Content is isolated per org and encrypted at rest.
Coming soon
- A freemium plan with a free tier and in-portal upgrade (built and verified, releasing imminently).
- The in-app AI help assistant, with a customer-safe knowledge base authored and the assistant rolling out.
- A unified per-user sign-in path across the platform (in flight).
- Federated search across external sources like Salesforce Knowledge, SharePoint, and Google Drive (designed).
Trust
Built to be safe to install.
Read-only to your org
Apart from a one-time provisioning record, it adds no triggers or automation and changes no business data.
Isolated per org
Your content is isolated per Salesforce org and encrypted at rest.
Answers in place
Internal users view help with no separate login; editing and administration use per-user Salesforce sign-in.
See Digadop Help in your org.
Part of the Digadop platform: one security and data model across the family.